Return Policy & Exchange Policy
Cancellation By Titan Company Limited:
There may be certain orders that Titan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Titan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.
Cancellation by Customer:
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Registered customer can always check the status of their order from Track Order option Track Order option available at www.kadeljewels.com or as per the shared details by kadel jewels experts or customer support given by the tracking details, Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.
NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance customer can call our call center @ 88-770770-35
Refund processing times can vary depending on the payment method and the policies of the seller. It often takes 10 to 15 business days for the refund to appear in your account.
Refunds are typically issued in the same method as the original payment. For example, if you paid with a credit card, the refund will be credited back to the same credit card or Via cheque or Account transfer as provided by the customer.
If you haven’t received your refund within the expected timeframe, contact the seller’s customer support for an update on the status of your refund. Customer Support no. 88-770770-35
Refund policies for digital products and services vary. Some may be non-refundable, while others offer a limited refund window. Review the product/service’s terms and conditions for details.
If the item you returned arrives damaged at the seller’s facility, they should still process your refund. Contact customer support to resolve the issue.
A full refund is the complete return of the purchase amount, while a partial refund is a portion of the purchase amount refunded, often due to issues like defects or partial returns.
Non-refund shipping or handling fees. Check the refund policy to understand which fees are refundable and which are not.