If your order is lost or damaged in transit, you should contact our customer support Call on 88-770770-35 or Email: [email protected], who will investigate and may file a claim with the shipping carrier. Depending on the outcome, you may receive a refund or a reshipment of your order.

There are no shipping/ delivery charges within India. We may charge a shipping delivery charges information on shipping charges for international orders basis on product and location we charge accordingly, More details call on: 88-770770-35

Yes, you need to show any one official document like Voter-ID, driving license, Pan card etc. with same name as mentioned in order bill.

• Personal Information: When you visit our website, subscribe to our newsletter, or enroll in buy any product
  

  Use of Information

  , we may collect personal information such as your name, email address, contact number, and other relevant details.

• Log Data: Our website automatically collects certain information about your visit, including your IP address, browser type, operating system, referring URLs, and pages visited on our site.

• Personalization: We may use your information to personalize your experience on our website, including tailoring product recommendations and providing relevant content.
• Communication: We may use your contact information to communicate with you about our products, promotions, updates, and important announcements.
• Analytics: We analyse user behaviour and preferences to improve our website, content, and Jewellery offerings.
• Compliance: We may use your information to comply with legal obligations, enforce our policies, and protect our rights and interests.

• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
• We restrict access to personal information to authorized personnel only.
• We regularly review and update our security practices to ensure the highest level of data protection.
• Information Sharing:
• We do not sell, trade, or rent your personal information to third parties for marketing purposes.
• We may share your information with trusted third-party service providers who assist us in delivering our products, managing our website, or conducting business operations. These service providers are contractually bound to maintain the confidentiality and security of your information.
• We may disclose your information if required by law or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You have the option to accept or decline cookies through your browser settings.

You have the right to access, correct, update, or delete your personal information. If you have any concerns or requests regarding your personal data, please contact us using the information provided below

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information,

Please Contact Us at:

Email: [email protected]

Address: hop No – 309 , City Center , DB Gupta Road , Karol Bagh New Delhi – 110005

This Privacy Policy was last updated on Oct.30.2023.

• You must be at least 18 years old to access or use our website. If you are under 18, you may use our website only with the involvement and consent of a parent or guardian.
• You agree to use our website for lawful purposes only and in accordance with all applicable laws and regulations.

• All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the intellectual property of Kadel Jewels or its licensors. It is protected by copyright, trademark, and other intellectual property laws.
• You may not modify, reproduce, distribute, display, or sell any content from our website without prior written permission from Kadel Jewels.

• When you buy in our product you agree to provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and password.
• Product and payment details are specified on our website. By making a payment, you agree to pay the specified amount for the selected Jewellery.
• Refunds and cancellation policies are outlined in our separate Refund Policy, available on our website.

• You agree not to engage in any activity that may disrupt or interfere with the functioning of our website, including but not limited to hacking, spamming, or transmitting malware
• You agree not to use our website for any illegal or unauthorized purposes.
• You are solely responsible for any content you post or share on our website. You agree not to post or share any content that is defamatory, abusive, discriminatory, or violates any third-party rights.

• Our website may contain links to third-party websites or resources. These links are provided for your convenience, but we have no control over the content or practices of these third-party sites.
• We do not endorse or assume any responsibility for the accuracy, reliability, or legality of any content or services provided by third-party websites.

• We strive to provide accurate and up-to-date information on our website. However, we do not warrant the accuracy, completeness, or reliability of any information, content, or materials provided on our website.
• Your use of our website is at your own risk. We disclaim any liability for any errors, omissions, or damages arising from your use of our website or reliance on any information or content provided.

To the extent permitted by law, Kadel jewels hall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or any products or services provided. b. In no event shall our total liability to you exceed the amount paid by you for the specific product or service giving rise to the claim.

• Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of  Delhi. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Delhi.
• Changes to Terms & Conditions: Kadel jewels reserves the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the modified terms.
• Contact Us: If you have any questions, concerns, or requests regarding our Terms & Conditions or the use of our website.

These Terms & Conditions were last updated on 30th October 2023

Refund processing times can vary depending on the payment method and the policies of the seller. It often takes 10 to 15 business days for the refund to appear in your account.

Refunds are typically issued in the same method as the original payment. For example, if you paid with a credit card, the refund will be credited back to the same credit card or Via cheque or Account transfer as provided by the customer.

If you haven’t received your refund within the expected timeframe, contact the seller’s customer support for an update on the status of your refund. Customer Support no. 88-770770-35

Refund policies for digital products and services vary. Some may be non-refundable, while others offer a limited refund window. Review the product/service’s terms and conditions for details.

If the item you returned arrives damaged at the seller’s facility, they should still process your refund. Contact customer support to resolve the issue.

A full refund is the complete return of the purchase amount, while a partial refund is a portion of the purchase amount refunded, often due to issues like defects or partial returns.

Non-refund shipping or handling fees. Check the refund policy to understand which fees are refundable and which are not.

Answer: Yes, we offer certificates for our diamonds and precious gemstones, providing details on their quality and characteristics.

Answer: We offer a 30-day return/exchange policy for most jewellery items. Please refer to our store policy for specific details.

Answer: We source our diamonds and gemstones from reputable suppliers who adhere to ethical and responsible practices.

Answer: Yes, we provide custom design services to create unique, personalized jewellery pieces tailored to your preferences.

Answer: We recommend regular cleaning with a soft brush and mild soap. We can also provide professional cleaning services in-store.

Answer: We offer various payment options, including credit cards, financing plans, and layaway, to make your purchase convenient.

Answer: Yes, we provide expert repair and resizing services to keep your jewellery in excellent condition and ensure a perfect fit.

Answer: We offer jewellery appraisals for insurance and resale, providing you with accurate valuation information.

Answer: Yes, our jewellery is crafted with ethical sourcing and production practices to ensure responsible and sustainable design.

Answer: We offer a range of metals, and our knowledgeable staff can assist in selecting the right metal for your preferences and any allergy concerns.

Answer: Most of our jewellery comes with a manufacturer’s warranty that covers defects. Please inquire about specific warranty details for your purchase.